When our surgeries upgrade their clinical systems our aim is to help make that transition as easy as possible for all staff concerned. We advise and support throughout the move, aiming to make all staff as comfortable as possible with their new system. But all of this work happens behind the scenes.

While surgery staff work tirelessly to make the transition from one system to the next, patient care is uninterrupted and the consulting rooms remain focused on the treatment and wellbeing of patients.

This move to a new system is just the start of the journey.

The Trainers may leave the Practice when the staff have gained enough confidence to use the system on a day-to-day basis but we don’t go far and we will be back.

They will then continue to help with any query relating to the clinical systems via email, phone or logging in remotely. Queries may range from quick pointers in the right direction or complex protocol building. Ask anything relating to clinical systems – the Training Team will help.

Not only do new systems bring advanced functionality and better ways of sharing information, they continually evolve. Trainers spend time with Practices helping to match possible new ways of working with the surgery needs.

The result:

“We’ve made amazing progress and are feeling much more positive about our future with the system.”

As new developments are introduced to the systems the Trainers will revisit surgeries and help with understanding the impact and implications. Any staff affected will be trained and supported to make the addition of the new functionality as seamless as possible.

While continuously supporting our surgeries with their new systems the Trainer’s role is to help the practice staff work as accurately and efficiently as possible while they support their patients.

“The Trainer’s time with us has improved our working day and this has a direct impact on the people we serve as patients.”