Advanced Telephony Survey Hello Thank you for taking the time to complete this survey. Your GP Practice has been allocated funding by Tees Valley CCG (TVCCG) to help improve your current telephony system (also known as Voice Over IP or VOIP). NECS (North of England Commissioning Support) will be working with you, throughout the project to provide support and guidance. The aim of this survey is to help us at NECS to capture some background information about your current system and help us gain an understanding of the needs of your GP Practice. I appreciate some of these questions may have been answered, but we need to ensure we have the most up to date information. Once we have collated your responses, we will be holding demonstrations led by suppliers and will work with you to help identify the best solution for you. We will also provide support to help facilitate the installation of your preferred system. Please Note: The installation of a new system may cause disruption to your GP Practice. Please consider the following issues and the impact they may have on your GP Practice: Installation of additional cabling for power or data that may be required Additional infrastructure to support the new technology New equipment may require additional space Consider how you would store and secure equipment Cost of decommissioning existing services and funding in place Cost of removal and disposal of current equipment Cost of potential extra broadband installation requirements (not including non-recurrent fees) The allocated funding is to cover the implementation of the system ONLY and is not a recurrent fee. All future running costs will need to be paid for by the GP practice. Things to be aware of: Funding of £8,384.00 is to cover all costs of implementing the new system. This is a non-recurrent fund. Tees Valley CCG will not contribute to buy-out costs for the termination of existing supplier contracts. You need to take into account your current contract and any cancellation charges you may incur as the new system would need to be installed in the financial year 2021/2022. You need to take into account the possibility of extra broadband support with the new supplier system. No extra funding will be available. If you have any difficulty completing this survey or would no longer like to take part in the project survey please contact Shamila Anwar on 07971052168 or email email@example.comSection 1: Contact InformationPlease tell us the name of your GP Practice: (Choose an option from the list below)A81007- Bankhouse SurgeryA81011- Chadwick PracticeA81608- Elm Tree SurgeryA81031- Havelock Grange PracticeA81057- Kingsway Medical CentreA81014- Queenstree PracticeA83040- Clifton Court Medical PracticeA83006- Orchard Court SurgeryA83070- St Georges Medical PracticeA81058- Coulby Medical PracticeA81023- Endeavour Medical PracticeA81052- Green House SurgeryA81038- Hirsel Medical CentreA81020- Martonside Medical GroupA81049- Kings MedicalA81035- Newlands Medical CentreA81021- Normanby Medical CentreA81016- Park Surgery, One LifeA81611- Parkway Medical CentreA81054- Saltscar SurgeryA81042- South Grange Medical CentreA81621- Thorntree SurgeryA81004- Bluebell Medical CentreA81019- Crossfell Health CentreA81006- Tennant Street Medical Centre(Choose an option from the list below)Name of Practice Manager/Project lead Contact Email Address Direct Contact Number What is your preferred method of contact? Email Telephone Section 2: Your Current Set-UpIn this section we would like to know about your current telephone set-up. Please give as much information as possible.What is the name of your current Telephony Supplier? Your Contract Expiry Date DD slash MM slash YYYY Will a buy-out be required to terminate your current contract? Yes No Don't Know As you have answered Yes, please tell us how much it would cost your GP Practice to terminate the contract early. Would you like to remain with your current supplier? Yes No Not sure Please tell us the number of sites the system would be used in (include branch sites) Is your current telephone system ISDN (Integrated Services Digital Network, a circuit switched telephone network system that transmits both data and voice over a digital line), or VOIP? (also known as Voice Over Internet Protocol) ISDN (Integrated Services Digital Network) VOIP (also known as Voice Over Internet Protocol) Not sure/Don't Know How many Telephone lines do you currently have? Does your current telephony system have any of the below features? Select All Ability to put patients on hold Ability to transfer calls Have pre-recorded messages if unavailable to take a call Have an automated appointments system (to book/cancel appointments) Have a queuing system to say you are X number in the queue Call back feature Link/integrate with your current clinical system Call recording facility Audit and reporting features Other As you have selected Other, please specify What are the features you like with your current system?What features do you not like with your current system?Section 3: Additional InformationIn this section please tell us any about additional information that may be relevant to the project.Have you approached an Advanced Telephony Supplier regarding a new system or system upgrade? Yes No Have you received any Quotes from this supplier? Yes Not applicable If yes, who is the supplier? Is this the Supplier you would like to move forward with? Yes No Not sure Please use the box below to tell us about any additional features you would like, or any other information that may be relevant to this project?NameThis field is for validation purposes and should be left unchanged.