Providing patients with a specific or narrow time frame for when their consultation will take place provides the patient with an opportunity to ensure that they are ready at the specified time and in a suitable location. It is not reasonable to expect patients to wait on a ‘the doctor will call you today’ basis which is more likely to result in a poor experience for clinician and patient.

A Quick Guide for Patients has been produced by University of Oxford which outlines benefits, reassurance and suggestions for how to prepare for and participate in a video consultation.

Patients should be aware that they have a responsibility to choose a suitable location for their consultation and test their internet connection and device prior to the consultation.