The Challenge

The quality of data is imperative in ensuring the appropriate high standards of care for the prison population.

As a result of a Care Quality Commission (CQC) inspection, areas of required focus were identified around the quality of data and improvements in process flows with the aim to ensure the safety and consistent level of care for citizens requiring medical attention in the prison healthcare setting.

The Solution

NECS BIS Training Support Service were tasked by the prison service to focus on providing support in remedying the findings of the CQC, however following training needs analysis of staff groups, the service offering was extended to meet further data quality and process challenges bringing additional benefits for the customer.

Subsequently, tailored training provision to suit individual needs was designed and delivered; in alignment with the local policies and support of inspection findings.

Our approach included:

  • Deployment of a LEAN practitioner with NHS expertise in driving quality and efficiency improvements to processes and practices
  • Facilitation of a rapid process improvement workshop with key stakeholders to improve flow through the redesign of ineffective processes
  • Design, organisation and delivery of individual tailored training sessions to ensure staff are proficient in the use of IT system
  • TPP SystmOne subject matter experts providing floor-walking support onsite to validate that new processes are embedded
  • Supporting staff through the learning and change cycle


  1. Health care and prison staff have clearly defined communication processes within the prison; supporting continuity of care and reducing wasted clinical time for patient non-attendance
  2. New patients receive an initial health care assessment upon arrival improving patient experience
  3. Trained staff now utilise robust processes which address the findings from the CQC inspection; sharing knowledge and best practice
  4. Provision of the foundations for a review by prison health care to standardise how clinical information is recorded in the IT system, improving data quality and reducing clinical risk

For further information please contact Jacquie Fawcett: Head of Programme Development and Delivery Service

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