Notice from TPP – Patient Retrievals via Integration

TPP wishes to remind all users that when using a third party integration, such as AccuRx, you may notice large numbers of retrievals in the Patient Retrievals and Printouts audit listed against a single user. This is the current behaviour of the system and is characteristic of the integration software using the associated API to retrieve and discard patient records simultaneously in the background. Where an audit of record retrievals is being undertaken, the presence of a retrieve and discard with the same time stamp can be used as evidence of an API transaction.
Concern has been expressed regarding this detail being included in audits in the current format.
Later this year a change will be made to remove this source of potential confusion. In the meantime if there is a specific concern about record access please contact the TPP Service Desk.