Continuous Improvement Bronze Exam

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Instructions:

This multiple-choice questionnaire will test your knowledge of the topics related to Lean and improvement. It is an open-book, timed test. There are 25 questions. You have 30 minutes to complete the test. Each question provides you with a range of possible answers. Only one answer is correct. All questions must be attempted. The pass mark is 80%.

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Please read and agree to following declaration before starting the test:

By accessing and taking this test you agree to:

not seek any assistance from other persons in answering questions
undertake it on an individual basis
not take copies of questions or communicate them to any other party

1. The humanistic approach to improvements balances:

2. What would the Johari window be used for?

3. PDSA stands for:

4. Roger’s Diffusion of Innovation Theory explains:

5. Which of the following are not part of Roger’s diffusion of innovation theory?

6. When creating a stakeholder map, what titles are typically used on the axes?

7. Who would you not include in a stakeholder map

8. When creating a stakeholder engagement strategy, we should think about

9. Which one is not an essential party to have regular sessions with throughout the life of an improvement project?

10. The primary elements of a problem statement would not include

11. The primary elements of a goal statement would not include

12. In the change curve, or grief and loss model, what is the order of reactions experienced during change

13. With reference to the Kano model, which of the following are spoken and agreed between the supplier and customer?

14. What does SIPOC stand for?

15. To show the distance travelled during a process a tool that could be used is:

16. Which tool is used to summarise the inputs and outputs of one or more processes?

17. When can using the 5W’s 1H be most helpful?

18. What is the meaning of the word Gemba?

19. The pareto rule follows which percentage split?

20. What are the 4 categories for measuring improvements?

21. What are the 4 hierarchical purposes of continuous improvement?

22. What tool would not typically be used when problem solving?

23. Which of the following best describes a ‘balancing’ measure?

24. What is the purpose of a PICK chart?

25. Having carried out ‘5 whys’, how can you make sure you have a logical root cause?

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